SCINFERNL
+1y
Don't take the unit apart, unless its over a year old. If you do, the warranty will be invalid. We use the unit itself to determine the reason why unit is having problems. If you remove the evidence of what's going on with it, we won't be able to determine what caused the issue in the first place. To send the unit back for inspection, call (949) 582-6868 and ask for Lance (that's me) and I'll ask you to fax a copy of your receipt to (949) 582-6866. Then, I'll issue you an RGA number so we can receive the unit for inspection. If it has failed under our One Year Manufacurer's Defect Warranty, and not out of abuse or neglect - the unit will be repaired or replaced and sent back to you. If the unit was abused and/or neglected, we will let you know the cost of repairs and will make the needed repairs for the cost of parts only (in many instances).
Hope this helps!