FrameLayinTaco
+1y
BBB Accreditation Status: This company is not a BBB Accredited Business
Type of Business: TRUCK ACCESSORIES
AUTO SEAT COVERS, TOPS & UPHOLSTERY
MAIL ORDER & CATALOG SHOPPING
BBB Rating Back To Top Based on BBB files, this company has an unsatisfactory record with the Bureau due to 6 unanswered complaints and 2 unresolved complaints.
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 29 complaints about this company in the last 36 months, our standard reporting period. Of the total 29 complaints closed in the last 36 months, 9 were closed in the last 12 months.
These complaints concerned:
1 regarding Advertising Issues
1 regarding Advertising Issues
1 regarding Billing or Collection Issues
1 regarding Billing or Collection Issues
3 regarding Customer Services Issues
3 regarding Customer Services Issues
4 regarding Delivery Issues
4 regarding Delivery Issues
12 regarding Product Issues
12 regarding Product Issues
3 regarding Refund Or Exchange Issues
3 regarding Refund Or Exchange Issues
3 regarding Selling Practices
3 regarding Selling Practices
2 regarding Service Issues
2 regarding Service Issues
These complaints were closed as:
6 No Response
5 Company failed to respond to the BBB or to the consumer to resolve the issues.
1 No Response
21 Resolved
12 Resolved
1 121-07
1 BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.
1 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 Unresolved
1 Unresolved
1 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
lol thats says it all right there straight from the mouths of the good ol BBB