baha
+1y
I would have them check their junk or spam folder. To protect the site from spammers we approve each registration individually. Sometimes it takes a few days but have never taken a month. Have them contact myself or AJ directly and we can see what is going on. Have them email us their user name, password and log in name to save time. There are many things that I have seen happen.
Using a wrong email, mistyping an email address, user name, password etc