DO NOT BUY FROM DISCOUNT TIRE/AMERICA'S TIRE/THEIR WEBSITE

just had the worst experience one could ever have trying to buy a set of tires for a customized vehicle setup. i need a set of lower profile tires, and because those lower profile tires dont match up with the factory tire load rating of 93, they are a load rating of 86, they will not sell the tires to me. not mount/balanced, and not as just the tire by itself for me to have a different shop mount/balance. i highly suggest if your looking for a specific tire size for your vehicle, DO NOT GO THRU DISCOUNT TIRE/ AMERICA'S TIRE, or their website DISCOUNTTIREDIRECT.COM.

WORST CUSTOMER SATISFACTION AND EXPERIENCE I HAVE EVER HAD TRYING TO PURCHASE TIRES

Which store did you go to?

I have had nothing but good experiences with them, I have bought from the store in Mooresville, Salisbury, Winston Salem, and online.

I have bought tires there in all ranges of configurations, from 37 and 38" mud tires, to stock application tires, to low profile tires and have never had an issue. I have bought them there mounted/balanced on my wheels, as a package deal with a set of wheels, and as the tires only to take home with me unmounted and never had an issue other than the "are you sure these will fit?", and of course they did, otherwise my tape measure is defective.

I think it is their normal policy to check things like that, and not recommend other than stock-ish sizes just to safeguard the majority of people out there with no knowledge about their vehicles. I have never been to a store where there wasn't at least one guy that understood what I was talking about.

I will say they aren't my first choice, as I like to support my local tire shop, but sometimes they just have deals you can't beat.

i spoke with 2 reps from the discounttiredirect.com call center, and the acting store manager of the gastonia one. explained all about my truck, the lower rated 205/40-16s that i had before, how many miles i got from them, what the actual weight was of the truck, what the gvw of the truck is, and still because their computer gives them the factory rating of a 93 that i CAN NOT put a tire with a load index rating of 86 on the truck. the rating of 86 is 1168lbs per tire (meaning 4 tires at 1168 would give the truck a total capacity of 4672lbs), the 93 being 1433lbs per tire (meaning that with 4 tires rated at 1433 i would have a total weight capacity of 5732lbs) for a truck with a gvw of 4000lbs that only weighs 2650lbs. both call center reps told me they would not sell me the tires because it was "unsafe". and the acting store manager told me that i could not just pick up the tires unmounted as the computer says that the falken ziex-512 with an index rating of 86 is unsafe, and that its required that they put in the computer what vehicle they are going on. i said ok lets use a different vehicle for computer records, and his response was that unless i actually had the vehicle at home he would not sell the tires to me.

I've never had a bad experience with them either!
I've even bought two sets of tires from their website...
Planning to buy a third shortly.

I have never once had to "give" them a vehicle to buy wheels or tires from them. Sure it's an option, but I just skip it, I know what I want/need when I walk in the door.

Same here I just usually buy the tire by size.

thats what i tried to do, and i tried to skip the vehicle selection info and it wouldnt let me.


on the other hand, sears did business with me. got (2) falken ziex xe912's for under $150 mount and balanced.

Last year, on a Saturday on the way up north on the Interstate on an average 115F summer afternoon, had a blowout on some Discount Tires purchased a few years before. While driving on the shoulder 3 miles and pulling off the freeway to change the tire, I called Mrs. Cusser, who was already up at our place (waiting for me with open extremities), and she told me the phone number of their closest location (in a place called Anthem, a few miles away). They said they didn't have anything that size (not big tires by the way), but told me that the Prescott store had some, so I changed the tire and went there. It turns out that my purchase was NOT on their computer, and I didn't have a receipt with me for the tire purchase, by name or phone number. I said that if I could their computer entries were wrong, would they do the warranty change-out, and they agreed, so I pulled out a receipt for a warranty replacement on one of that set, and that wasn't on their computer either, so they complied.

Anyway, Mrs. Cusser just bought 2 new tires for her Yukon there yesterday, $149 each - which of course totaled to $425, and I think Discount didn't swap over her two metal tire valve caps (but at least they did the expensive wheel caps, Mrs. Cusser also knows to check for those too). That was the last piece to the $2K in front end work I had done to that (120K miles, all-wheel drive, she loves it for towing horses). I wanted her to get tires at a place that had a location in Prescott as well as Phoenix.

So they're all "similar", at least Discount fixes all flats for free; but is sometimes inclined to say tires are not repairable, for "legal liability"/profit motives.

I can understand not wanting to repair a tire, but refusing to sell tires even after being informed of the actual vehicle weight, the vehicle's gvw, and using their tire information listed on their website to prove that the tires I wanted would be more than sufficient for my vehicle I find appalling. They could have had my business for life, and good reviews and I would have recommended others to them, but after my experience I will never shop there. I got the same tire protection from sears, with better service from people who wanted to help me knowing I was on a very limited budget and they worked with that, flat repair, free rotation, balancing of the tires I bought if I ever need them re balanced, and a better tire for less than I would have paid thru discount, and if purchased online from discount would not have included my initial mount/balance like sears did. I can happily say I'd have no problem recommending sears to anyone.

What I've also ALWAYS felt was weird about Discount Tire is that they don't do any alignment work. They're just letting those potential customers to spend their money elsewhere...not the business model I'd choose....