First of all it does sound like you are trying to bash me and my business... Second all of this stuff takes time and alot of effort and your set of wheels is not the only one on the order sheet. As a matter of fact there are people on this site alone that ordered way before you did and have yet to receive anything except the adapters (but you dont see them getting on here and talking bad about it). Third whenever someone orders wheels they always pay up front because all of this stuff is custom made to order and I am not in the business of taking peoples money and running away with it. I also tell people upon ordering that the fronts normally take 4-5 days to ship and the townastys normally take 4-6 weeks. You did order 1 month and 1 week ago so that is going on 5 weeks now. I cannot help that UPS has forgotten one of the wheels in a hub and stopped the other from progressing to you. That is not my fault and I have no control over that.
My vacation just happend to fall right into this time frame that was something that was already planned months in adavance and couldnt be changed. I am busting my a$$ to get all of the orders filled in a timely fashion, but sometimes things dont go your way and you get behind with your work. I dont ignore your pms and phone calls on purpose. They all get returned in the order they come. If I didnt reply to one that is because my inbox was full and never received it. I have to leave my phone around the desk so I can get some work done due to the sheer volume of calls I receive daily. I would be on the phone all damn day if I answered every call that come in for me.
The rears are still sitting here in a box waiting to be polished. I never said they were going to ship out on a certain day. I simply said that I would try my best to get them polished and shipped out as soon as possible. This is one of the many reasons that I am seriously thinking about discontinuing the sales of the Townasty wheels. Finally, I would also like to say that I would rather take my time on something and get it right and safe the first time. Rather than have one of my products not meet someones standards or even get them hurt or killed.
As of this moment I am still about 1-2 weeks behind on most of my orders. I believe that I have talked to just about every customer that is still owed wheels or any other product.
To all of our other customers who are still waiting on wheels (you know who you are) thanks for hanging in there with me and being patient.
(Pig, I got your voicemail a few minutes ago and I will call you tomorrow)
Sorry I wrote an essay.
Post was last edited on Jun 27, 2007 02:46. Edited 1
time.