AIM/Chassis Tech Discussion - Get Help

well, I went and ordered some bags. Thought I was ordering some single port bags and they came double port. 2 of them look used and have teflon tape in the ports. I done this against my better judgement, and did anyway. I won't again. I needed the bags asap, so there is no sending them back, so I just had to plug one hole on each bag. Anyhow, I learned my lesson, and will stick with the smaller company's from now on. After the expensive shipping from AIM, it would have cost the same from somewhere else anyhow. This is my personal experience and this is my situation. No helping it now.

A member said that he was upset with us because two of the bags looked used.  They were NOT used.  We experienced a customer that had a small leak a few weeks ago on a #2600 bag, so we took the time to Leak Test each and every #2600 bag under pressure/water  before shipping them.    Now I get into trouble for leaktesting a bag?  This is not right, I just wanted to test before shipping.   Yes, the bags had dual 1/2" ports, but we should have sent plugs to seal the extra port.  It is possible they were left out of the shipment.   We NEVER ship a used bag

--------------------------------------------- Originally posted by low mazda well, I went and ordered some bags. Thought I was ordering some single port bags and they came double port. 2 of them look used and have teflon tape in the ports. I done this against my better judgement, and did anyway. I won't again. I needed the bags asap, so there is no sending them back, so I just had to plug one hole on each bag. Anyhow, I learned my lesson, and will stick with the smaller company's from now on. After the expensive shipping from AIM, it would have cost the same from somewhere else anyhow. This is my personal experience and this is my situation. No helping it now. --------------------------------------------- From Joe Morrow&nbsp; (Low Mazda)&nbsp; img{max-width:720px} A member said that he was upset with us because two of the bags looked used.&nbsp; They were NOT used.&nbsp; We experienced a customer that had a small leak a few weeks ago on a #2600 bag, so we took the time to Leak Test each and every #2600 bag under pressure/water&nbsp; before shipping them.&nbsp; &nbsp; Now I get into trouble for leaktesting a bag?&nbsp; This is not right, I just wanted to test before shipping. &nbsp; Yes, the bags had dual 1/2" ports, but we should have sent plugs to seal the extra port.&nbsp; It is possible they were left out of the shipment. &nbsp; We NEVER ship a used bag Joe Morrow <!-- "' -->

--------------------------------------------- Originally posted by garagebuilt I have a couple of questions about some strut bags i ordered about 3 months ago. the problem is that the bags already look dry rotted, and are starting to crack. the have only about 700 miles on them. if i have trouble with them leaking or blowing out do yall warrany them if nothing rubbed on them? ---------------------------------------------your right. they dry rotted sitting on the shelf. i can vouche for 16+&nbsp; of them even be happy to ship a bag to 16 people if they pay shipping so they can witness it for themselves. you can even tell they have never been installed...

--------------------------------------------- Originally posted by dailydraggn --------------------------------------------- Originally posted by garagebuilt I have a couple of questions about some strut bags i ordered about 3 months ago. the problem is that the bags already look dry rotted, and are starting to crack. the have only about 700 miles on them. if i have trouble with them leaking or blowing out do yall warrany them if nothing rubbed on them? --------------------------------------------- your right. they dry rotted sitting on the shelf. i can vouche for 16+&nbsp; of them even be happy to ship a bag to 16 people if they pay shipping so they can witness it for themselves. you can even tell they have never been installed... Garage Built..

As I said, I have no issue replacing a bag that has dryrot.&nbsp; Dryrot is pretty difficult on our end because we ship them out almost as fast as we get them.&nbsp; I have NEVER had this issue and I am more than happy to replace them as I said in my previous email. ---------------------------------------------

--------------------------------------------- Originally posted by joemorrow --------------------------------------------- Originally posted by dailydraggn --------------------------------------------- Originally posted by garagebuilt I have a couple of questions about some strut bags i ordered about 3 months ago. the problem is that the bags already look dry rotted, and are starting to crack. the have only about 700 miles on them. if i have trouble with them leaking or blowing out do yall warrany them if nothing rubbed on them? --------------------------------------------- your right. they dry rotted sitting on the shelf. i can vouche for 16+&nbsp; of them even be happy to ship a bag to 16 people if they pay shipping so they can witness it for themselves. you can even tell they have never been installed... Garage Built..

As I said, I have no issue replacing a bag that has dryrot.&nbsp; Dryrot is pretty difficult on our end because we ship them out almost as fast as we get them.&nbsp; I have NEVER had this issue and I am more than happy to replace them as I said in my previous email. --------------------------------------------- OOPS... Please explain to me how you can have 700 miles on them and they never have been installed??&nbsp; Give me a break here.&nbsp; I probably have at least 100 Firestone bags that have dryrot setting in my do not ship pile.&nbsp;&nbsp;&nbsp; Once again,&nbsp; I WILL REPLACE any bad bag/s you might have.&nbsp; Ever seen dryrot on a bicycle tire when you were a kid, or maybe on a tire left in the sun too long, important thing is that I will take care of any issue, or perhaps you just want to bust my balls....&nbsp; We sell over 6,000 airsprings each and every month, and all without issues. ---------------------------------------------

Dont get ahead of your self. Where did he say they were never installed? When he installed them, he probably noticed the dry rot but installed anyways and want to know if they do blow what kind of warranty you will offer. Why would you knowingly having dry rotted bags,&nbsp; keep them around instead of tossing them. Why take the chance of your shipper by mistake adding a dry rotted bag to an order which would later cause an issue that you will try to deni?

--------------------------------------------- Originally posted by joemorrow --------------------------------------------- Originally posted by low mazda well, I went and ordered some bags. Thought I was ordering some single port bags and they came double port. 2 of them look used and have teflon tape in the ports. I done this against my better judgement, and did anyway. I won't again. I needed the bags asap, so there is no sending them back, so I just had to plug one hole on each bag. Anyhow, I learned my lesson, and will stick with the smaller company's from now on. After the expensive shipping from AIM, it would have cost the same from somewhere else anyhow. This is my personal experience and this is my situation. No helping it now. --------------------------------------------- From Joe Morrow&nbsp; (Low Mazda)&nbsp; img{max-width:720px} A member said that he was upset with us because two of the bags looked used.&nbsp; They were NOT used.&nbsp; We experienced a customer that had a small leak a few weeks ago on a #2600 bag, so we took the time to Leak Test each and every #2600 bag under pressure/water&nbsp; before shipping them.&nbsp; &nbsp; Now I get into trouble for leaktesting a bag?&nbsp; This is not right, I just wanted to test before shipping. &nbsp; Yes, the bags had dual 1/2" ports, but we should have sent plugs to seal the extra port.&nbsp; It is possible they were left out of the shipment. &nbsp; We NEVER ship a used bag Joe Morrow <!-- "' --> --------------------------------------------- Joe, if that's the case, how come only two of them have used threads? I am a mechanic and I can tell when something has been threaded. Two of them still have the rubber plugs in all the holes, and no tape in the threads. The two that do have tape in the threads also have rust in the threads. Sounds like a liley excuse that was made up after someone bitched. Like I said, I tried against my better judgement to buy from you guys, and after these bags, I will not again. Shipping prices are way too high, and the quality is still not there. I didn't expect a change overnight, and I hope all the rest of your customers can stay happy. I was definately hoping for a better experience with you guys than what I have read about and it didn't happen. I am going to use the bags, and if anything happens with them, I will throw them away and buy some Slams.

--------------------------------------------- Originally posted by low mazda --------------------------------------------- Originally posted by joemorrow --------------------------------------------- Originally posted by low mazda well, I went and ordered some bags. Thought I was ordering some single port bags and they came double port. 2 of them look used and have teflon tape in the ports. I done this against my better judgement, and did anyway. I won't again. I needed the bags asap, so there is no sending them back, so I just had to plug one hole on each bag. Anyhow, I learned my lesson, and will stick with the smaller company's from now on. After the expensive shipping from AIM, it would have cost the same from somewhere else anyhow. This is my personal experience and this is my situation. No helping it now. --------------------------------------------- From Joe Morrow&nbsp; (Low Mazda)&nbsp; img{max-width:720px} A member said that he was upset with us because two of the bags looked used.&nbsp; They were NOT used.&nbsp; We experienced a customer that had a small leak a few weeks ago on a #2600 bag, so we took the time to Leak Test each and every #2600 bag under pressure/water&nbsp; before shipping them.&nbsp; &nbsp; Now I get into trouble for leaktesting a bag?&nbsp; This is not right, I just wanted to test before shipping. &nbsp; Yes, the bags had dual 1/2" ports, but we should have sent plugs to seal the extra port.&nbsp; It is possible they were left out of the shipment. &nbsp; We NEVER ship a used bag Joe Morrow <!-- "' --> --------------------------------------------- Joe, if that's the case, how come only two of them have used threads? I am a mechanic and I can tell when something has been threaded. Two of them still have the rubber plugs in all the holes, and no tape in the threads. The two that do have tape in the threads also have rust in the threads. Sounds like a liley excuse that was made up after someone bitched. Like I said, I tried against my better judgement to buy from you guys, and after these bags, I will not again. Shipping prices are way too high, and the quality is still not there. I didn't expect a change overnight, and I hope all the rest of your customers can stay happy. I was definately hoping for a better experience with you guys than what I have read about and it didn't happen. I am going to use the bags, and if anything happens with them, I will throw them away and buy some Slams. --------------------------------------------- That is exactly what I said.&nbsp; We only leak tested the #2600 bags because they were the only ones we experienced a leak.&nbsp; You MUST screw the fittings in to leak test them.&nbsp; There is no way that I am trying to cover anything up.&nbsp; Just send the bags back, I will pay freight and ship you two more, but you can bet I am going to leak test them just like we did the first two.&nbsp; To leak test them we submerge them in water.&nbsp; I will advise my stock pullers to lubricate the threads so as to not be subject to rust.&nbsp; Also, our shipping prices are not too high.&nbsp; We do charge $39 on the two bag Free Special and it is spelled out online and in big letters in the ad.&nbsp; If you want to pay $236 for four bags (reg price) then the shipping is based on your zip code and averages $25 instead of $39, but on the East Coast it still would be $39 or more.&nbsp; We offer the Free bag special as a one size fits all when it comes to freight.&nbsp; You paid $118 plus $39 for a total of $157 as opposed to the everyday price of $236 plus $25 shipping.&nbsp; I did NOT sell you used bags as you claim, and in any event, just send them back.&nbsp; I will be happy to give you a return authorization.&nbsp; &nbsp; Actually, I do not think I could please you no matter what, but I will try if you allow me to...&nbsp; Just try to get an answer from the owner of any of the other companies.&nbsp; I am always there for any problem, and always have been.&nbsp; In this case, I am in trouble for installing fittings and leak testing the bags to INSURE your bags were perfect. &nbsp; Sorry, but please work with me and stop bashing me for being there for you.&nbsp; Your return authorization is #JM3-12 if you elect to use it.&nbsp; Put it clearly on the outside of the box.

--------------------------------------------- Originally posted by dailydraggn Dont get ahead of your self. Where did he say they were never installed? When he installed them, he probably noticed the dry rot but installed anyways and want to know if they do blow what kind of warranty you will offer. Why would you knowingly having dry rotted bags,&nbsp; keep them around instead of tossing them. Why take the chance of your shipper by mistake adding a dry rotted bag to an order which would later cause an issue that you will try to deni?

I AM NOT GETTING AHEAD OF MYSELF.&nbsp; PLS TAKE THE TIME TO READ THE PARAGRAPH BELOW WHICH WAS "COPIED" FROM HIS POST ABOVE ! &nbsp; I will&nbsp; NEVER deny a defect problem, and further I am done with this thread.&nbsp; Read it over and over again.&nbsp; He said he had 700 miles on them, in an earlier posting, I asked him for his purchase info so I could look the order up, but guess what....&nbsp; He failed to give me the info.&nbsp; I challenge once again, PLEASE give me the facts, and no matter what, I will resolve any issue.&nbsp; I am done with this issue, as it is clear to me what I am dealing with here.. Thank you, --------------------------------------------- I have a couple of questions about some strut bags i ordered about 3 months ago. the problem is that the bags already look dry rotted, and are starting to crack. the have only about 700 miles on them. if i have trouble with them leaking or blowing out do yall warrany them if nothing rubbed on them? ---------------------------------------------