Layumon22s
+1y
I'll just go ahead and give everyone the list:
1. I should have known from the start something was up when they originally told me it would October and then November and then finally December that they could take my truck in.
2. Started having problem almost immedaitly with them returning my phone calls. Would call the shop and leave message after message as well as call one of the owners cell phone constantly leaving messages that were very rarely returned.
3. Drove to North TN to see my truck the weekend of March 3rd. They promised me that it would be done within 3-4 weeks.
4. 1 week after this I called them to tell them that I was booking a plan ticket and they said it would be another another 3-4 weeks that the "parts from the plasma cutter weren't in yet" (this would become their favorite line).
5. I booked a plan ticket for April 28th giving them almost 2 weeks of extra time.
6. I called them 10 times a day for 2 weeks and finally 2 days before my flight, he picks up the phone and says that parts from the plasma cutter still aren't back so he can't do the gas tank to finish up the rear suspension and he doesn't know when the are going to be done. The first thought is: find a plasma cutter already!
7. His excuse the whole time why he wouldn't answer "I never got your messages." "I've had a lot going on." "My phone doesn't have good service." (But his shop phone is not a cell phone its a land line!)
8. I call and send family members to look at it for weeks and my truck isn't moving.
9. 3 weeks ago he confesses that the truck started off as his "side project" and I was like WTF almost $10,000 worth of work is a "side project?" Come to find out, one guy was working on my truck to keep the majority of the money for himself and cut the shop out of this. I was NEVER made aware of this I wrote 2 checks out to Kustomwerks, not Eric.
10. He promised that my truck would be ready in 30 days and now 15 days later he still won't return my phone calls! So today I contacted my lawyer!