AIM/Chassis Tech Discussion - Get Help

Edited: 2/23/2009 4:08:51 PM by jfl1960

--------------------------------------------- Originally posted by jfl1960 Anyone wanna but a set of control arms, great price? --------------------------------------------- Yes, JFI...  I will buy them back.  We have been making control arms for 15 years and you will never, ever find a failure.  We never lead you to believe they were TIG welded.  If you want a set TIG welded, I will do that for you.  Quite frankly, I do not believe I could ever please you, no matter what I did. I try, I care...  and just what else can I do for you?   Sincerely...  Send them back and put JM2-04 clearly on the outside of the box.

joe you are sure putting up a hell of an effort in customer service which i can respect. but wouldn't it have been easier to not have these problems in the first place due to unsatisfied customers?

--------------------------------------------- Originally posted by Spin_155 joe you are sure putting up a hell of an effort in customer service which i can respect. but wouldn't it have been easier to not have these problems in the first place due to unsatisfied customers? --------------------------------------------- There was an appearance problem that did not affect safety with these arms.  Two of the bushing sleeves were champered, and two were not.  This is not a safety issue in any way whatsoever, but we promptly put a set on UPS and issued a tracking number within 15 minutes.  MIG welding produces a small amount of spatter which for the most part removed when the parts are bead-blasted.  MIG welding is SAFE, TIG welding creates a smoother appearance.  We do not advertise or market our arms as TIG welded, but it is an option at a higher cost.  Look at jfl's prior post and his admission that he jumped to conclusions.  I have tried, but there is no way to please someone that only sees fault. 

 

You will NEVER find a broken arm of ours in the market.  This has been so for over 15years.  Other manufacturers can not make this claim.

Thank you for your posting...

Also, the image jfi sent is totally misleading as to the construction of the arm/balljoint configuration.  I will send images of the actual parts later today to show how the balljoing mount is made from 1/2" steel plate and projects into the arm making it all but impossible to break an arm at this joint.  Never has happened, and never will.    Thanks

--------------------------------------------- Originally posted by jfl1960 Anyone wanna but a set of control arms, great price? --------------------------------------------- What are they for and what you want?

Edited: 2/23/2009 4:11:47 PM by jfl1960

Edited: 2/23/2009 5:09:41 PM by jfl1960

Yes, jfl,  I have to be honest and true to myself.  You are making assumptions and jumping just a bit too fast. 

FIRST you acknowledged you jumped and you actually apologized on the first issue of the inside bushings.  It was explained to you that the X-Shafts could not be inserted if the bushings were the way you suggested.

SECOND there was a very minor cosmetic issue of a champher on two of the bushings.  While minor, we APPRECIATE the feedback and within 15 minutes had you a tracking number.

THIRD  In no way were you EVER MISLEAD on these being TIG welded.  They are proudly MIG welded.  We agree TIG welding is prettier and that could have been arranged.

FOURTH you have wrongly decided the arms have no strength to them.  I told you I would post a picture/s to show you how they are welded.  You could not determine the way they were welded without having witnessed the process, so I have taken pictures to show you are SIMPLY WRONG.  Forgive my capitol letters because I quite frankly see you as a frustrated and unreasonable person that only wants to find fault.

I truly appreciate your constructive criticisms, but they are limited to the champher and the after effect of MIG welding, which in no way affects the quality.  Please show your friend these pictures and be advised...

The balljoint seats are 1/2" metal plate, CNC machined to specs

The Balljoint seats have a 2" protrusion, which is inserted into the DOM THICK WALL tubing, and then Plug Welded at the hole, and beefed up all the way around.  You will never find a stronger arm.... If you are the engineer you say you are, then give me and all of the forum members some BEEF without the presumptions you claim.   I cannot please everyone, and I am resigned that I could never, ever please you.  It is clear to any observer, that all you want to do is bust my balls.  Try communicating with any other owner of a business of our size, and see if you even get a response, much less our untiring efforts to please your unsubstantiated claims.  If you think this is a fly-by-nite company, then go to our website:  http://www.airbagit.com/  and click on the webcams.  We are not a web storefront, but a real honest to goodness manufacturing facility in business for 21 years at the SAME location.  I would bend over backwards to help you, but there is no pleasing you.  Please, lighten up. Sincerely,           Joe Morrow

Edited: 2/23/2009 3:02:21 PM by project94

Edited: 2/23/2009 2:58:13 PM by project94I agree with Joe here, i've personally never had a problem with aim's products, jfi if i was joe, i wouldn't pay for your shipping costs, maybe get rid of the restocking fee, but your the one saying they should be tig welded, but i haven't seen an advertisment that they are supposed to be tig welded. Joe you can't please everyone, but i give you props for trying   "these are not just cosmetic issues, I know this because I am a  Welding and structural inspector along with being a welder certified through several authorities : CWB, AWS and ASME. So I have some knowledge of what I am saying, I also have education in Strength Of Materials, Metallurgy, Fluid Mechanics, etc..." This is your job and it took you 5 days to realize they were mig welded?