AIM/Chassis Tech Discussion - Get Help

Brad,
I am trying to respond to your issue on the airbags so I can replace them, but I cannot locate your post.

Help,

i can say ive ordered plenty from aim and am running his buy one get one free bags on my 06 taco for the past 3 years with no issues and plan on trying his denominator bags i never take other peoples expeirences too seriously unless ive tried them myself theres just too many different scenarios i havent had to deal with customer service because they havent messed up any of my orders ....although there was this one time they just kept sending me steering wheel horn buttons and i never order a wheel nor paid for them when i called them to see if i was getting charged they said no dont worry about it so i didnt and ended up getting 3 horn buttons anyway i hope the guy who really ordered it finally got his horn button

Originally posted by slammedcivicsi



Attempt to claim a realistic warranty. I purchased some airbags, and have been very unimpressed. I however understand you get what you pay for, and have never slammed your company. I have infact promoted you in every one of my posts, because I had good service.

However I did attempt to contact your company on more than one occasion for possible warranty on an airbag. Even though I had problems with 3 of 4 of them. I was hoping to just get a warranty for a leak along the center joint of the bellow.

Regardless of which, I just wanted to let you know, I tried to contact your company 3 times, and received no response each time. Not including 2 posts in threads you started on this forum, and others.

-Brad

Brad, The reason your post was not answered yet is I went to bed, and being new to the forum, I did not sign off, so I guess everyone thought I was on. Sorry. Brad, I have NEVER answered a post on a forum in the past 4 years or so. I have NEVER made a post on SSM before today. I answer ALL emails sent to joe@chassistech.com and I have never had a correspondence from you.Email me directly today, and I will have a bag sent to you no charge immediately.Please give me a break on learning my way around the forum.Thank you for your posting, Joe Morrow

Originally posted by dawgleggin



what a great topic. I've been using aim since 2001. i have never had a problem with any of their product. I have used aim on a lot of different applications. A lot of my friends would give me grief for using aim, even thought they never had and just heard the horror stories. I always backed up Aim. At times it was hard when 5 people against one saying i heard this and that. But, I am glad to see that everything is getting resolved in a proffesional manner. I will still continue to use aim and i hope it all ends up well for everyone. Lay N Low Customz. Minnesota

Lay N LowThank you for your posting. Since 2001, you have purchased with no problems. Murphy's law states that anything that can go wrong eventually will. When that happens, you know how to get in touch with me. My only job is to resolve issues.Joe Morrow

Originally posted by 81layndoor



a buddy of mine is having a problem and emailed joe. joe replied with some questions about the system and concerns why it might be happening and looked into the problem and my buddy is actually taking his car in so they can look at it and solve the prob with his air struts. my self i have only had 1 error from aim it was a switch box that i bought from a company that bought from aim the company fixed it and life was good.81layndoorThank you for the posting and yes, I have always been there. Maybe hard to find, but I have had the same email for 13 years and if ever a problem, just email me. I always respond and if you do not get a response, Then my Outlook Express just misfiled it.Joe Morrow

Originally posted by joemorrow



Originally posted by Ice



Originally posted by krick



I was nevered offered anything except to be charged 35% restocking fees. I have owned several nissans and never seen one made any other way. You sales team and tech team insisted that this was the only kit and there was no way possible aim was at fault.

just want to inform ya, Yes Joe is Right. there are 2 dif types of axles on Nissan Hardbody's....1997 had some like this one...that was one of several Nissans we worked on that had an axle like that...heres the link to rest of the truck..http://thehouseofhack.com/Briannissan.htmlheres a link of another nissan we did 1997 that had that same type of axle..http://thehouseofhack.com/Scotty.html

just wanted to share with ya about this.



IceThank you Ice. We certainly did not expect 2 different axles, and Mitchell's Partspoint did not point this out to us either at the time. We operated in good faith, and it just happened and we regret the situation.



Before the end of the day, I will post both rear ends on the forum.Thank you,Joe Morrow

Originally posted by GraphicDisorder



Wow im impressed, 99% great posts with good info and great help from Joe. I commend Joe for stepping up on this so far. Not many companies would do that. SO right or wrong in the past, right now your doing the right thing.

Brandt,It is taking me a little time to learn how to navigate the forum. I want everyone to know that I answer ALL posts, and if you did not get an answer, please consider that i did not log out and everyone had a right to believe that I was available online.Thank you for your posting, Joe Morrow

Originally posted by lucky_brew



i've never bought anything from aim. i've never really seen anything i needed or wanted. nothing against the company...

i did want to say this:

i commend each and every one of you for being adults with complaints, concerns, criticism, compliments, etc...

glad to see this isn't a bash or bitch fest!

nice to see you doing your thing Joe!

Thank you Lucky... Bitch Fests are what turned me off on the forums years ago. Constructive comments and corrective actions are what is needed, and I am convinced in this short time that that is exactly what most of the members want. Comments from others like "Shaim Industries" are juvenile and it is hard to take a posting like that as serious and beneficial to the SSM community. Thank you for your Positive posting,Sincerely, Joe Morrow

Originally posted by Ice



Edited: 9/11/2008 9:48:57 PM by Ice

thanks Lucky!!

the site will show the truck thats been worked on .. and will show another truck with the same type of axle....

and yes thats an s10 in the back , all we were doing was bodydroping it.. no bag work.... but to the side of it (cant see) was where the nissan was parked..

why would i lie ? lol

but if i have to , 2morrow ill try to find all the build pic and post them...



I will be sending pix of both differential housings today, but I need some help..How do I upload an image. Someone pls show me the light. Thank you,Joe Morrow

Joe, I think this is really a stand up thing you are doing here. A lot of leaders of large companies wouldn't have handled any of this the way you have, from start to now, bad to good... however you want to word it. I guess this means you being 68 (a little older than the majority of the SSM members) are not much different from us minitruckers, we say things in the heat of the moment we might regret, we do things that we're not proud of. In short we're all human, you just happen to have a huge company with a lot of employees that "speak for your reputation" everyday. I think it's great what you are doing here.

I'm just curious when and how you got involved in the custom scene and how you decided to make it into a business.

I used to live in AZ but I've been living out here in TN for a couple years now, if Knappy still works for you, tell him Mark said hi, he drove a black mazda last time I saw him

MArk