AIM/Chassis Tech Discussion - Get Help

Edited: 9/11/2008 6:39:39 PM by 72bumpside

Originally posted by joemorrow



Originally posted by SSM-WebMaster



Originally posted by 72bumpside



When you send someone the wrong part...don't charge them return shipping or restocking fee.

Did this happen to you? if so can you provide details?

72bumpsideIf we sent the wrong part, we do not charge to resend. Please give me the details and I will have it looked into and I promise you a response. Email the details to joe@chassistech.com

i may get shit for saying what i said, but its not MY purchase. a little while back a buddy had ordered parts and this happened. he never did return the stuff for that reason...and the customer support.

oh and i DO think its great what your doing as long as it's upheld. i'd like to hear some GOOD "updates" once things are handled and taken care of.

Chad (nautiquess)
Chad,

7 or 8 years ago, we built a spindle at the request of Doetsch Tech in El Cajon, California. Unfortunately the sample he provided was not up to par and we did a recall on those spindles. I would have jumped thru the roof if I knew that we had reshipped a pair such as you describe.

we NEVER have had a failure in the past 7 years and we are the sole supplier to Heckethorn (Rough Country) for the past 6 years. As hard as I try, something can fall thru the cracks, but if you drop me an email when you are getting ready to purchase, it will have me all over it.
Thank you for your past business and thank you for your comments Chad.

Joe Morrow

Originally posted by GraphicDisorder



What kind of donation are you talking about for SSM Joe?

His time to unify with us and find a happy place.....

my first and only experience with aim was when i bought the spindles for my s10, they needed to be machined to work right., at the time i wasnt making a lot of money so when that happened it left a real bad taste in my mouth. joe i have looked at your ads and laughed quite a bit over the years at the cockiness that didnt quite match the product that arrived at my door. Now that i have more money i will glady overlook your low prices for a part that i know will work right when i go to install it. i applaud you for your effort in making situations right , but the first impression is the one that stays with someone, i hope things get corrected for the next generation who uses their hard earned dollars to create a ride that stands apart......... p.s. the trash talking in the ads has never been good for anything except a laugh and a turn to the next page

Originally posted by GraphicDisorder



What kind of donation are you talking about for SSM Joe?

Brandt,Kris is monitoring this site to make sure all goes well. Kris and I have had discussions about the future. I would like to be part of that future. The monetary amounts and other things of value will be developed as we move this forward in a positive manner. Kris is not for sale, and neither am I. I feel we have a good start to make things better for everyone. It is my hope to work hand in hand with Mini Truckers and SSM to make this a POSITIVE experience for all. I also have confidence in Kris that he will not allow mindless bashing, which does no one any good.Brandt, I am here to help and I will prove it to you and to anyone that is sincerely interested in the betterment of the community and SSM.

Thank you for your posting,Joe Morrow

Thanks for the quick response, One other thing... maybe its just me and I am trying to word this correctly... its not a jab or an insult. (This is why I hate texts and email, cause it can be misconstrued and toned differently.)
This is more for you than us, but the ads just need more class. I feel sometimes there is sooo much crammed in there it looks like the sunday ads for Walmart. There is some nice products, it would make them look as nice as they look if they were layed out differently and less cartoony. And for Godsake, Joe please tell me you don't still have those tuxedo shorts.. jk.
Then again I am in my mid-30s and maybe my eyes arent as good as they were.
-Chad

Originally posted by joemorrow



Originally posted by GraphicDisorder



What kind of donation are you talking about for SSM Joe?

Brandt,Kris is monitoring this site to make sure all goes well. Kris and I have had discussions about the future. I would like to be part of that future. The monetary amounts and other things of value will be developed as we move this forward in a positive manner. Kris is not for sale, and neither am I. I feel we have a good start to make things better for everyone. It is my hope to work hand in hand with Mini Truckers and SSM to make this a POSITIVE experience for all. I also have confidence in Kris that he will not allow mindless bashing, which does no one any good.Brandt, I am here to help and I will prove it to you and to anyone that is sincerely interested in the betterment of the community and SSM.

Thank you for your posting,Joe Morrow



Sounds good, I welcome anyone trying to write a wrong or clear up what may be a missunderstanding. I do hope the thread stays positive and as a mod I will help keep it that way. It would be nice to turn a negative into a positive for sure.

Originally posted by 72bumpside



Edited: 9/11/2008 6:39:39 PM by 72bumpside

Originally posted by joemorrow



Originally posted by SSM-WebMaster



Originally posted by 72bumpside



When you send someone the wrong part...don't charge them return shipping or restocking fee.

Did this happen to you? if so can you provide details?

72bumpsideIf we sent the wrong part, we do not charge to resend. Please give me the details and I will have it looked into and I promise you a response. Email the details to joe@chassistech.com

i may get shit for saying what i said, but its not MY purchase. a little while back a buddy had ordered parts and this happened. he never did return the stuff for that reason...and the customer support.

oh and i DO think its great what your doing as long as it's upheld. i'd like to hear some GOOD "updates" once things are handled and taken care of.

Well I am here to help your Buddy as well. Your posting is an example of how 3rd party communication can be passed on like musical chairs, but I am here to RESOLVE issues. Please ask your Buddy to give me the details of his purchase and I will make it right, you can be sure.Thank you for your posting, Joe Morrow

thanks Joe for coming on and doing this...

few things....
maybe i just need to email ya about some stuff....
i run a shop, and have an wholesale account with you guys..
i notice some pricing is the same as what is retail.
someone already mention the shipping, i dont tend to want to order so much due to the shipping cost, seems high on some stuff...
the air fittings you guys carry, in the past when i order, i would sometimes receive brass push connect fittings and sometimes plastic, but the picture would show something else.... i have not had whole lot of luck on the platic fittings like the elbow that are black and yellow, ive had them poped apart on few customers in the past... granted i know you guys recommend running less then 150psi on things.... but most people around wants 200psi , or something that will handle 200 for there 150psi setups.

there may be few more things, but my mind is blank... lol

but i havnt had any problems with you spindles and few other items... but main thing that stops me from ordering as much is what i mention earlier, is the shipping charges...

thanks
mat

Originally posted by nautiquess



Thanks for the quick response, One other thing... maybe its just me and I am trying to word this correctly... its not a jab or an insult. (This is why I hate texts and email, cause it can be misconstrued and toned differently.) This is more for you than us, but the ads just need more class. I feel sometimes there is sooo much crammed in there it looks like the sunday ads for Walmart. There is some nice products, it would make them look as nice as they look if they were layed out differently and less cartoony. And for Godsake, Joe please tell me you don't still have those tuxedo shorts.. jk. Then again I am in my mid-30s and maybe my eyes arent as good as they were.-ChadYeah Chad..I still have the tuxedo shorts. OK, so the cartoons will goThanks, Joe Morrow