joemorrow
+1y
Originally posted by GraphicDisorder
I think your insulting the kid a bit much Joe. You have a product you claim is plug and play, which clearly leads one to believe anyone could tackle the install.
I think the reason is clear that he was changing the fitting due to it not being able to work. So yes he should have paid attention to the hose, however he shoudln't have had to change it in the first place yes? Its supose to be plug and play, a set up you guy sell to save installers time and frankly know how?
Personally I think you should replace the hose and the fittings. And thats not even getting into the bracket issue.Brandt,I try my best to stay positive, but Colby jumped to conclusions and accused us of misdeeds that DID NOT occur. I gave him an UPGRADE to 1/2" Valves and fittings at no charge. He DID NOT pay for the upgrade. when he got the kit, he bitched us out for sending him 3/8" triple bags. There is no such thing as a 1/2"triple bag, and the 1/2" line and valves move a lot more freely than 3/8" and I thought I was doing him a favor, and I get my ba??s busted. He did not admit that he screwed up the hose and I would give this kid parts forever if he communicated with me on a constructive level that left the door open for cordiality. Plus, I gave him the kit for 1/2 price on my own choice. Secondly, he busted my nuts for not giving him more than 60' of hose. Look at the Picture! The rear bags only take up 5' of hose between both of them! The fronts are only another 15' run, making a total of 35', and he would have 25' extra. Why do you not see that he is prone to gross exaggeration. Lets communicate with honest and actual facts instead of exaggerating to feed those that want to jump on the pile. All I ask is the respect of open and clean communications minus the exaggeration factor. Here is another pix of the Scraper. We will take care of any issue with Colby no matter how he treats us, but if he treated us with mutual respect, we would give it back to him X 10.