GraphicDisorder
+1y
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fabricationnation said:
Brandt, he did not show his name or proof of an order date or anything nor did he say whether he tried to contact me or not.
as stated I have had post on forums, many forums and on my website for people to contact me.
I remember most of the names when I see them of people who I owed parts to. The number I thought was about 16 or 17 was actually about 19 or 20.
But There may be one or two that have not contacted me at all. but we are talking a very small number that have not been taken care of yet, on the large side theres 4 or 5 and on the small side 2 or 3. It does not matter because Im working with everyone to take care of them.
plus the people that are posting in here should be customers only as we agreed to earlier.
as stated before I have to sell new parts to be able to fill old orders.
yes I shipped 3 sets friday, one was an old order. not even an order where I did not ship them in the day but where I shipped them uppers and lowers and the lowers were missing one of the 2 crossbars. I offered a full new set instead and I sent the uppers, which they already have a set of the old version right now.
how could someone in the scene not know Im back in business?
Ive posted in the 30 or so forums Im a member of plus I keep it up on my website...
I dont know of any other way to get to anyone that does not know Im in business.
why would you think people would not expect good results? if they look at the parts on my website they can see the difference plus all the postings of old customers who did get their parts. plus if they contact me anything positive is good results. there has been no bad results from anyone that contacted me. so there is no down side.
many times people get more than they asked for. people that were owed just lowers or uppers are getting both, or im giving away free stuff like parts.
I also had a guy contact me with a set of BYC S-10 arms. The version with a 1/2" plate but butt welded. he had not installed them and wanted me to rework them to make them stronger. I decided to replace them with an all new set with bushings, balljoints and new crossbars, which the original version did not have.
m glad to do this and this is just a couple of the times where I did above and beyond what was owed.
No these people dont come in here and post, they just go on with their project.
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Well he may not have posted anything to prove who he is or if he is really a customer (even though I find a screen shot of a transaction to be satisfactory), you haven't proven he isn't a customer. Thus disorganized mess on both sides. I find it amazing on both sides.
As far as posting on forums, you do post on forums, but you do it often from obscure names, with hit and miss info. You assume since you put things on your site that people see it. Let me let you in on a little bit of facts about web sites. People dont just goto to your site the second you create it or update it. Additionally your site I doubt has much traffic at all. Your forum is proof positive of this. Nobody is there dude, so you could put naked pictures of Megan Fox on there and nobody would really know it. So my point is putting it on your site doesn't translate into people seeing it. This goes for now and even back in BYC days. You mention a recall, if you didn't directly contact each customer via a mailed letter or email, then you didn't do a recall. You posting it on your site means someone has to find it. Thats not how recalls work Mike, and you know it. Doesn't mean you didn't make effort to correct the problem sounds like you did, however it wasn't the correct effort. Thats the facts. When your Chevy has a recall, you get a letter, a email, and your dealer will even tell you about it when you are in next. Thats a recall Mike. They dont just post it on their site.
As far as people posting that may or may not be customers, well so far I haven't seen any proof that they are not, nor that they are. It shouldn't be SSM or my job to sort through that drama. This thread can end now if you like. All we can do is is try to keep it civil and NEITHER side seems to be doing a great job at that and I doubt thats going to change. They are to offensive, and you are to defensive. Like I said the facts are most likely somewhere in between the two parties claims.
People can expect what you put out, you say its roughly 20 people. Heck dude if it was only 20 people for the life of me cant think of a single reason not to just have made those 20 sets 5 minutes after turning your lights back on at the shop. Its been entirely too long. Your human, we are all human. We all make mistakes, its how you handle them. In my opinion you could have done far better.